Frequently Asked Questions
41 answers covering pricing, technology, healthcare, security, managed services, and more.
How does the Nexus single-provider model work?
What is the first step to working with Nexus?
Do I have to purchase any equipment?
What industries does Nexus serve?
How long does a typical deployment take?
Do you offer month-to-month agreements?
Can Nexus take over from our existing IT provider?
How is monthly pricing calculated?
Are there any hidden fees?
What happens if equipment fails?
Is pricing per-location or per-device?
Can I get out of the contract early?
Do you offer volume pricing for multi-site clients?
What network equipment does Nexus use?
What's your network uptime SLA?
Do you manage internet connectivity (ISP)?
Can you support remote and hybrid work?
What is VoIP and do you support it?
How do you handle network security?
Can Nexus perform a telecom expense audit?
What is Nexus 360?
What CCTV cameras do you use?
How long is video footage retained?
Can I access cameras remotely?
What access control credentials do you support?
Can security systems work without internet?
What nurse call systems does Nexus deploy?
What is RTLS wander management?
How does nurse call integrate with the EMR?
Are your healthcare systems HIPAA compliant?
What is the nurse call system response time SLA?
Can you retrofit nurse call into existing facilities?
What smart building services does Nexus provide?
How much can smart lighting save?
Do you help identify utility rebates?
What IoT sensors do you deploy?
What does 24/7 NOC monitoring include?
What are your response time SLAs?
What does the monthly report include?
What is the annual business review?
How do I submit a support request?
Still have questions?
Our team responds within hours — not days.
Call our team: (847) 443-9900
Mon–Fri 8am–6pm CT
Email us: info@nexusct.com
Response within 4 hours
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